Help desk
Phone, email and chat for your staff, business hours, with after-hours cover for outages.
Local IT · Small offices
A senior engineer on call for the price of a part-time IT person.
Monthly IT support for small offices: a help desk your staff can call, computers patched and protected, backups checked, the network monitored, vendors managed, and a quarterly review of what to improve — with the same engineers who handle the hard projects.
What's included
01
02
Patching and protection
Windows, Mac and applications kept current; endpoint protection managed.
03
Backups and restores
Servers and cloud accounts backed up; a restore is tested and reported every quarter.
04
Monitoring
Network, internet, servers and critical devices watched; most issues fixed before anyone notices.
05
Vendor management
We call the ISP, the software vendor and the printer company so you do not.
06
Quarterly review
What broke, what we fixed, what to budget for next year — in plain English, in one page.
How an engagement runs
01
Onboarding
Inventory, documentation, password vault, monitoring installed. One to two weeks.
02
Steady state
Help desk and maintenance on a predictable monthly fee per user.
03
Quarterly review
Thirty minutes with your engineer, a one-page report.
04
Projects
Upgrades and moves quoted separately, with managed-plan discounts.
Questions we get asked
What does 'per user' mean?
Each person who uses a computer or email you want covered. Shared devices like a front-desk PC or a POS count once.
Is there a contract?
Month to month after the first 90 days. If we are not worth it, you leave with your documentation and passwords.
Request a quote
Tell us about the project; a senior engineer responds the same business day.