Trust & compliance
What procurement asks before they shortlist.
What procurement, security and risk teams ask us before they shortlist — answered in one place. Where something is in progress, we say so and give the date.
Company
| Legal entity | SpineRail LLC, Texas. Headquarters 12800 Westridge Blvd STE 109, Frisco, TX 75035. |
|---|---|
| Insurance | General liability, professional (E&O) and cyber liability. Certificates of insurance provided on request for qualified engagements. |
Security program
| SOC 2 Type II | Program in progress. Readiness assessment complete; observation period scheduled. Bridge letter and current control narrative available under NDA. |
|---|---|
| Personnel | Background-checked engineers; expert-level vendor certifications (JNCIE, CCIE, PCNSE or equivalent) for everyone with client network access; security awareness training annually. |
| Access to client systems | Named accounts only, MFA enforced, least privilege, all sessions logged. No subcontractor access without written client approval. |
| Data handling | Client configurations and designs stored in access-controlled repositories encrypted at rest and in transit; retention and deletion to the client's policy at project close. |
| Incident response | Documented plan, 24-hour client notification commitment for any incident affecting client data or environments. |
Delivery assurance
| Change control | Every change: candidate configuration → digital-twin validation → review and approval → cutover with pre/post evidence → record. Available as evidence for client audits. |
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| Deliverables | Design as code in a repository the client owns, as-built diagrams, runbooks, test results per wave, live health portal access. |
| References | Reference conversations with existing clients arranged under NDA for qualified engagements. |
| Questionnaires | We complete SIG, CAIQ and bespoke vendor-security questionnaires; typical turnaround five business days. |
Vendor partnerships
| Partner programs | Juniper Partner Advantage / HPE Partner Ready, Cisco, Arista, Palo Alto Networks NextWave, Fortinet Engage, NVIDIA Partner Network, Alkira: applications and tiers in progress; badges displayed as each is granted. |
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| Distribution | Hardware supplied through authorised distribution with chain-of-custody documentation; we hold no inventory and carry no house brand. |